Frequently Asked Questions (FAQ)

Here are the most common questions new clients have. Have more questions? Schedule a call or visit the contact page.


What is the process?  How many services can I select?

SMBA has clients who are repeat customers over the years who have had come back over and over again for a wide range of services from campaigns, event promotion, pr, social media management, bios and more.

All services start with a brief consultation to better understand your marketing needs. Following the consultation, you can choose from a service package and pay via website or a custom package which typically costs more to satisfy your marketing campaign objectives.

For service packages you will receive a start and end date for your project along with a receipt of payment. SMBA will keep in contact weekly via phone or email to update you on the status of your project.

For custom packages and campaigns, new clients will receive an agreement to e-sign, along with a request for payment. After payment is received and the agreement is signed, the client will receive a detailed overview of the campaign strategy and objectives and the project will begin. Clients who select this service will receive regular communication on the status of their campaign.

 


Can services be retained for a short period of time? How long do campaigns last?

About 90% of clients that utilize SMBA's marketing services are repeat customers who have come to us for one-time services as often as needed. Other clients who want to take advantage of more personalized social media and online marketing services can choose to go with campaigns ranging from 4-12 weeks. SMBA's online one-on-one coaching program is one of the most popular services that focus on application, tools, and easy to understand marketing techniques. This service ranges from 2-4 weeks.


I have little to no knowledge about how to get results on social media or what online marketing is. Can I still become a client?

Of course! SMBA's one-on-one coaching program provides a format that has gone over well with all levels ranging from beginner to advanced. With goal setting and a simple, structured format, our clients have become more confident and learned to achieve great results all on their own!

 


Can you get me millions of followers?

At SMBA, the primary goal is to create long-term relationships with our client's target market. This includes analysis and research of your industry, current trends and using tools to generate communication between you and your audience for longevity. So, the short answer is no. There are no gimmicks, no tricks to get followers, or any shady techniques.   However, SMBA does create organic engagement that leads to thousands of views, likes, comments, shares to grow your following to larger numbers over time.